Terms & Conditions
Last updated: 01 June 2026
Terms & Conditions - Big C Gift Card Plus
The cardholder acknowledges and agrees to comply with the terms and conditions of the Big C Gift Card Plus (“Card”) as follows:
- 1. The Card may be used for the payment of goods, services, and/or any transactions as prescribed by the Company, and the scope of such usage may be expanded in the future. The Card is accepted at all branches of Big C, Big C Mini, and Pure Pharmacy, subject to the remaining balance available on the Card. The use of the Card shall be limited to a maximum of ten (10) cards per transaction per receipt.
- 2. The Card cannot be used for the purchase of Big C Gift Voucher, phone cards, all types of top‑up cards, bill payments, alcoholic beverages, tobacco products, food court items, and goods sold by tenants in the rental areas of any Big C store. The Company reserves the right to exclude any additional products or services from being purchased with the Card beyond those specified above. Such exclusions shall be announced at the customer service counters of all Big C store.
- 3. In the event that the value of the goods exceeds the remaining balance on the Card, the cardholder shall be responsible for paying the outstanding amount in cash, by credit card, or by any other payment method as prescribed by the Company.
- 4. The company limits the purchase of cards to no more than twenty (20) cards per transaction per receipt, except for corporate customers. The terms and conditions governing the purchase of the Card shall be in accordance with the Company.
- 5. The Card is valid for top up at cashier counters at any Big C store. The maximum remaining balance on the card is 30,000 Thai baht and as per the terms and conditions set by the company. The remaining balance can be checked at Big C customer service or cashier counters at any Big C store.
- 6. The Card cannot be transferred or combined between Cards, exchanged or redeemed for cash or any other returns.
- 7. In cases where the cardholder has successfully completed any transaction on their card, the cardholder agrees to forfeit their ability and right to reverse, nullify, or alter such transaction in any form, including but not limited to returns or voids, and agrees to be bound by these terms for every transaction.
- 8. The Card is valid for five (5) years from the month of card activation. Cardholders may check the card’s expiration date on the receipt, at the customer service counters of any Big C store, or by contacting Call Center 1756. In the event that the card has expired but retains a remaining balance, the cardholder may contact the Call Center at 1756 within forty-five (45) days from the month of expiration to request an extension of the card’s validity period (subject to the company’s terms and conditions) in order to utilize the remaining balance. Please note that no additional funds may be added to the card. If the company does not receive such a request, or if the cardholder makes contact later than forty-five (45) days from the expiration month, any remaining balance on the card shall not be used for the purchase of goods or services, nor shall it be transferable, refundable, replaceable, or redeemable for cash, or convertible into any other form of compensation.
- 9. In cases the card has not been used for a period of at least 2 years or over from the date of card activation or from the date of the last transaction, the company shall charge service fees for not exceeding 20 Thai baht per month by deducting such fees from the remaining balance on the card. The company, at its sole discretion and as appropriate, reserves the right to take any action including suspension or cancellation the provision of these services, as per the terms and conditions set by the company.
- 10. The company waives the account maintenance fee of up to twenty (20) baht per month in cases where the cardholder’s Card has had no activity for more than two (2) consecutive years, effective from this date onward. This promotional campaign has no specified end date. However, the company reserves the right to amend, modify, or terminate this promotion at any time. The company will provide prior written notice to users through this website no less than thirty (30) days before any such changes take effect.
- 11. The company reserves the right to accept the return of products that have been paid by the card in case the cardholder does not present the card used to pay for the product. The terms and conditions for accepting the return of the product are as specified by the company.
- 12. The company reserves the right to accept refunds, refuse to accept payments, suspend, cancel, replace and/or compensate for damages in the event of Card damage, any changes to the Card without prior notice to the company, lost cards, stolen cards, or cards used illegally and/or against public order or good morals.
- 13. The company shall not be held legally responsible for any loss of stored monetary value from the cardholder’s Card arising from loss, theft, fraud, or any cause related to the Cardholder’s willful misconduct, negligence, or any other circumstances not attributable to the Company, including any transactions made through distribution channels not affiliated with the Company.
- 14. The cardholder hereby agrees and acknowledges that the terms and conditions governing the purchase and/or use of the Card shall be in accordance with those prescribed by the Company. The Company reserves the right to amend, modify, or supplement any or all terms and conditions of Card usage without prior notice, except where such changes may adversely affect the cardholder’s rights. In such cases, the Company shall notify the cardholder in writing on this website no less than thirty (30) days prior to the effective date of the change.
- 15. The company assumes that the cardholder has read and accepted the terms and conditions of the Card and the cardholder agrees to be bound by and complies with these terms and conditions whether existing at the present and/or to exist in the future.
- 16. For more information, please contact Big C customer services at any Big C stores during the service hours or Call Center at 1756.
- 17. Personal Data Protection
- The company recognizes the importance of your personal data and its responsibility to collect, use, or disclose your data in accordance with the Personal Data Protection Act B.E. 2562 (2019). In providing related services, the company may collect, use, and disclose your personal data, including identification information, verification information, and contact information, primarily for the purpose of identity verification, confirmation of identity, data ownership, and data accuracy before providing necessary services. This is based on legal grounds, such as compliance with company laws, contractual obligations, and the company's legitimate interests. The company will retain personal data only as necessary for the aforementioned purposes, with a maximum retention period of 10 years. Your personal data may also be disclosed to agencies or individuals related to related activities, such as C Payment Solutions Co., Ltd. (CPS) for services related to BigC Gift Card products.
- You have rights under the Personal Data Protection Act, including the right to access data, the right to transfer data, the right to object, the right to request the deletion or destruction of data, the right to request the suspension of data use, the right to request data correction, and the right to file a complaint. You can contact us via Call Center at 1756.
For more information, please refer to the company's Privacy Policy at