Terms & conditions

1. 2.1 Applicant of the Big Wallet must have Thai nationally, with a government-issued ID card. And must be a Big Card member in any cases (limit to 1 national ID number per 1 Big Wallet Account) and at least 15 years of age or older with nondisabled condition
2. 2.2 Applicant of the Big Wallet must have Thai ID card , with Smart Card only
3. 2.3 Before first use ( Top up and Payment only), User must apply and register by entering One Time Password (OTP) and the following information:
   • 2.3.1 Name and Surname in Thai
   • 2.3.2 Name and Surname in English
   • 2.3.3 Identification card number
   • 2.3.4 Laser ID number on the backside of the ID card
   • 2.3.5 Phone number
   • 2.3.6 Date of birth
   • 2.3.7 Email address
   • 2.3.8 Address according to house registration
   • 2.3.9 Mailing address
   • 2.3.10 Occupation
   • 2.3.11 Work address
   • 2.3.12 Signature
   • 2.3.13 A photo ofidentification card
   • 2.3.14 The User photograph (Selfie)

   And any other information as specified by the Company or as will be further determined hereafter. Such required information must be true and accurate and up-to-dated. If there are any changes to the information provided to the Company, User must notify the Company accordingly. User agrees to provide evidence to confirm the accuracy of the information to the Company upon request. User must set a personal password (PIN), hereinafter referred to as “Password” to use in authorizing transactions. In case User does not complete the registration or fails to provide requested evidence with the prescribed period of time, User accepts that the Company may suspend the service or transactions temporarily, or take actions until User will complete the registration and/or provides the requested evidence as specified by the Company.
   The Company reserves the right to cancel the grant of service, use of service and/or allow any transaction with the user who conceals the real name, or use an alias, or user whom is found registering incorrectly, or being a person to be suspended for any transaction as stipulated by law.

4. 2.4 Before first time using transfer, applicant must identify themselves at Big C Hypermarket (all brunches) to comply with the law. Applicants need to finish 2.3 then following ;
   • 2.4.1 Bring ID card (Smart Card only) to customer service
   • 2.4.2 Allows staff to check exactness of application’s face and ID card photo, then staff will need to dip ID card with the reader
5. 2.5 If applicant desires to change personal information; Name-surname or mobile number, user will need to contact call center at 1756 only
6. 2.6 User must keep password and PIN confidential. User agrees that any transactions requiring password and/or PIN, is considered as the action performed by User in all respects. The Company is not responsible for any damages that occur from the use of Big Wallet under User account by using the password.
7. 2.7 In the event that User uses the password and/or PIN and the transaction is completed, the user agrees that it is not possible to cancel, withdraw, change or amend the completed transaction. The User must be bound by the completed transaction in all respects.
8. 2.8 Users may use the password for payment for goods and services, as well as conducting any financial, banking and/or transactions made within Big Wallet, which the Company may expand the scope of the Services in the future.
9. 2.9 Users acknowledge that by using the Service, if the wrong password is entered more than the number of times specified by the Company, the Company will suspend the Service immediately. User will be able to continue using this service only when User have waited to complete the period specified by the Company. User can notify the Company to proceed with the method specified by the Company to request a new password.
10. 2.10 In the event User forgets the password and/or PIN or wishes to change the password, the User must proceed with the change password option in the application. However, the above operations will not affect the transaction or redemption of any benefits that has already been completed before notifying the Company.
11. 2.11 User agrees to pay the fees specified by the Company in the rate as provided on Big C’s website (www.bigc.co.th/bigwallet). User agrees and acknowledges that the Company has the right to change the fee rates with prior notice to users.
12. 2.12 The Company reserves the right not to provide payment transaction of product/service fees as follows:
    • 2.12.1 Payment transaction for goods/services in a juristic person’s name.
    • 2.12.2 Payment for goods/services which are against the law or against good morals.
    • 2.12.3 Transactions including adding funds to the account, payment for goods and/or services which exceeds 30 transactions per day or exceeds 60,000 baht per day
    • 2.12.4 The use of services that the Company considers to be unusual or illegal.
13. 2.13 In the event when the Company detects that a User’s account has insufficient fund to pay for goods and/or services, or the value of products and/or services does not meet the minimum spending, or the cost of goods and/or service fees is in excess of the limit specified by the Company for User at any time, the Company has the right to suspend service for such User at that time.
14. 2.14 The Company will provide the best service in order to provide User with satisfactory services. In case of interruption or delay of service caused by computer system, Internet system, electronic devices, or any other system related to this service including mobile phone network systems, and by any causes, User cannot take such situation as a ground to claim for any indemnification or any expenses from the Company.
15. 2.15 User acknowledge that the Company provides convenient service for payment and/or receive payment of goods and/or service fee, and perform transactions according to user’s instruction. Should there be any problems with the product and/or services or defects of the product and/or service or cause any disputes, User must contact the seller and/or the service provider of the product directly.
16. 2.16 Under any circumstances, the Company is not responsible for any loss and/or any damages occurred direct or indirectly to data on mobile phones or mobile phones or any other devices as a result from the use of this service.
17. 2.17 In case the Company finds out that account balance of Big Wallet has no movement within 1 year from the date of the latest transaction, the Company reserve the right to charge a fee for maintaining the account maximum 20 baht per month, including any operator intervention as the Company deems appropriate.
18. 2.18 In case the Company detects an account of a Big Wallet User which contains an unusual transaction, the Company reserve the right to suspend the service temporarily, in order to investigate the transactions of such User. If the Company discover that the User use Big Wallet account as a payment agent and not as an individual, or use the service commercially in the way that the Company deems unusual, the Company reserves the right to suspend and/or terminate the use of the service of such User. The User agrees that the Company is not responsible for all damages that may occur.
19. 2.19 User agrees to cooperate with the Company to abide by the law which includes the law that are currently applicable and/or to be imposed hereafter.
20. 2.20 User agrees that the Company reserve the right to change criteria for the approval process of a Big Wallet account without announcement of the reason to users.
21. 2.21 User acknowledges that under the following cases, Users will not be able to perform any transactions in their Big Wallet account:
    • 2.21.1 User’s mobile phone number registered with the Big Wallet account is suspended, User will be able to continue using the Big Wallet only when the suspension of the mobile number has been canceled.
    • 2.21.2 User changes mobile number registered with the Big Wallet account or registered phone number was canceled. In the above cases, User acknowledges that he/she must first withdraw the funds out of the Big Wallet account. Then update the mobile phone number before the phone number is suspended or canceled. On the other hand, if User wants to withdraw the funds after changing their mobile phone number or after the phone number was suspended or canceled, User must proceed according to the conditions set by the Company including the fees arising from the operation. The fees can be reviewed on Big C website (www.bigc.co.th/bigwallet).
22. 2.22 The Company is not responsible for any damages and/or loss of the funds in the Big Wallet account due to a loss or stolen of the User’s mobile phone or any other electronic devices. User must inform the Company to suspend the Big Wallet account by calling Call center at 1756.
23. 2.23 The Company is not responsible for any damages or loss of the funds in Big Wallet account that caused by Malware, computer virus, or any other electronic threads on the User’s mobile phone or any other electronic devices which contain Big Wallet.

1. 3.1 In the event User wishes to cancel the service, he/she must notify Big C Call center at 1756 and present the ID card or any other official documents to verify the identity of the User, and a copy of the bank account. If the Big Wallet account has remaining balance and the user does not breach the terms of this service, the Company will return the funds to the User after deducting any fees (if any) to the User’s bank account within the period specified by the Company but not more than 20 working days, without interest.
2. 3.2 The Company reserves the right to terminate the service temporarily or permanently or suspend service without prior notice under following circumstances.
   • 3.2.1 User using forged documents or show false statements when registering for a Big Wallet account, including reporting inaccurate information or showing false evidence or showing incomplete documents as requested by the Company, until the Company will receive complete and accurate information.
   • 3.2.2 Death of the User
   • 3.2.3 The official or an agency issues an order to seize, garnish assets of User or being accused or suspected of illegal offender.
   • 3.2.4 The Company has a reasonable ground to suspect that User attempts to commit an offense or act against the law or undertake any action that may cause damage to the Company or any other persons.

1. 4.1 The User certifies to be is at least 15 years of age or older, or User is legally permitted to be bound by these terms and conditions. User understands that he/she will be responsible for financial results or other results that occur or may occur as a result of using the service. This includes any results that may occur from the User authorizing third parties to use the registration information, password or other information of the User.
2. 4.2 User must not to use this service to conduct illegal financial transactions, i.e., gambling, sexuality, money laundering, terrorism, distribution of mass destructive weapons or exploit from Big Wallet by acting as payment agent or conducting business including acts which are in violation of public good or against good morals of the people or violating the intellectual property rights of others or any illegal actions. Therefore, if any damage occurs to the Company or there are claims made to the Company for any responsibility whatsoever from the User’s transaction through Big Wallet, the Company has the right to suspend or cancel the transaction immediately. The User is responsible for compensating the Company for all damages. User agrees that the Company has the right to suspend and/or cancel the service. The Company has no involvement or responsibility for all damages that will occur.
3. 4.3 The User guarantees that the information provided to the Company is correct in all respects. If The Company discovers that the User has falsified the information, documents and/or impersonated any person, regardless with or without that person’s consent, the company reserves the right to suspend or cancel the service immediately. User is responsible for compensation to the Company in all respects (if any) regardless of the User’s intention.
4. 4.4 The User accepts to be bound and cooperate in complying with the requirements, notification, regulations of the Bank of Thailand, the Anti-Money Laundering Office or any law provisions related to the compliance to conditions of this service of which currently applicable and/or to be established hereafter.

Users to lose benefits, the Company will notify User in writing on website at least 30 days before the change.

Big C Supercenter Public Company Limited (the “Company”), as the personal data controller, collects, uses and retains your data in order to provide Big Wallet services and comply with the terms and conditions of the Big Wallet services (“Big Wallet Services”) as detailed in Clause 1 below. As your data is personal data protected under the Personal Data Protection Act B.E. 2562 (the “ Act ”), in order to process such personal data in accordance with the requirements of the Act, the Company has prepared this document to allow you to acknowledge and understand your rights under the law, including the Company’s reason for collection, use and /or disclosure of your personal data. Please thoroughly read and understand the details for the benefit of exercising your rights.

1. 1. Categories of Personal Data, Period of Retention and Purpose of Collecting and Using Such Personal Data by the Company
   In order for you to get the most benefits from Big Wallet Services and to allow the Company to efficiently provide Big Wallet Services to you, the Company collects, uses and retains your personal data as follows:
   • 1.1 Customer Type
     User/Customer
     • • Collected Data
       Name-Surname, ID card, address, phone number, occupation, workplace, date of birth, e-mail, ID card photo, photograph of the user/consumer's face, contact information between you and the Company in picture message, or electronic files (images and/or audio or any other type of display output), transaction information, information about application usage and Cookies as needed.
     • • Purpose of Collection and Use of Personal Data
       • 1. To contact and provide Big Wallet Services to customers, including notification of various benefits.
       • 2. To identify and verify benefits and/or request to use benefits of customer.
       • 3. To analyse data and study customer behaviour, including contact customers for opinions about Company services and products, to research, to do marketing activities, promote, develop and improve the efficiency and quality of products and services of the Company.
       • 4. To exercise legal rights and other necessarily legal proceedings related to goods and services.
       • 5. To ensure safety of using services and to monitor and prevent fraud and crime or abuse of services.
     • • Legal Basis for the Collection and Use of Personal Data
       To perform obligations under laws and the contract and as necessary for the legitimate interests of the Company
     • • Period of Data Retention
       10 Years from the termination date of Big Wallet Services used by the user/customer
2. 2. Categories of Personal Data that will be Disclosed, the Necessity for Disclosure and the Categories of Persons Whom Personal Data will be Disclosed to.
   In order for you to get the most benefits from Big Wallet Services and to allow the Company to efficiently provide Big Wallet Services to you, the Company may disclose your personal data as follows:
   • 2.1 Personal Data to be Disclosed
     • Name-Surname, ID card number, address, contact number, occupation, workplace, date of birth, e-mail, photo, photograph of the consumer’s face and transaction information.
     • • Necessity for Disclosure
       • 1. To verify and identify the customer and provide the Big Wallet Services to customers.
       • 2. To be information for the inspection of the relevant government agencies and to comply with other laws of the Company.
       • 3. To ensure the safety of using the Big Wallet Services and to monitor and prevent fraud and crime or misuse of the Big Wallet Services.
     • • Legal Basis for the Disclosure of Personal Data
       To comply with the law of the Company and necessary for the legitimate interests of the Company.
     • • Categories of Persons Whom Personal Data will be Disclosed To
       E-Wallet Service Companies (To provide service and comply with the laws of Anti money laundering and other relevant laws) and Affiliated Companies.
   • 2.2 Personal Data to be Disclosed
     • Name-Surname, phone number, address, ID card number, transaction information and conversation record.
     • • Necessity for Disclosure
       To contact and provide Big Wallet Services to customers via Call Center system.
     • • Legal Basis for the Disclosure of Personal Data
       Necessary for the legitimate interests of the Company and to perform obligations under the contract.
     • • Categories of Persons Whom Personal Data will be Disclosed To
       Company that provides call center systems.
   • 2.3 Personal Data to be Disclosed
     • Name-Surname, contact number, email, device id, and transaction history.
     • • Necessity for Disclosure
       • 1. To contact and provide the Big Wallet Services to customers and to examine and identify the customer.
       • 2. To analyse information to organize promotional activities and lucky draws as well as contact customers to notify of benefits and rewards/other benefits.
     • • Legal Basis for the Disclosure of Personal Data
       Necessary for the legitimate interests of the Company.
     • • Categories of Persons Whom Personal Data will be Disclosed To
       Data processing companies and marketing service providing companies and media service providers or other customer contact channels, including social media.
3. 3. Rights of the Personal Data Owner
   Please note that an owner of personal data is protected under the Act as described in Attachment 1.
4. 4. Contact the Company
   Please contact the Company to inform your wish to exercise the right to personal data ownership at Call Center 1756