FAQs
Introduction to Wallet and getting start
Big Wallet is an application for an electronic wallet which can be used for cash when making payment at Big C all branches nationwide. The Big Wallet to facilitate users with convenience of payment and the offers of various privileges from sales promotions when making payment via Big Wallet. The payment system is secured under internationally recognized standard.
First, you must be a Big Card Online member and be Thai national to apply for Big Wallet.
Limit 1 ID card number per 1 Big Wallet account.
Please read Big Wallet terms and conditionsof services.
Application process for Big Card Online
1. Click "Big Card" at bottom tab.
2. Click "Apply for Big Card Online"
3. Enter your ID Card number, then click "Confirm"
4. Enter mobile phone number, then click "Confirm".
5. You will receive OTP on your mobile phone. Check your mobile phone number, then click "confirm".
6. Enter OTP (6 digits) that you received via SMS. Then click "Confirm OTP".
7. Enter your personal information and click Accept the term us use and service condition for Big Card. Then click "confirm the application".
8. Set your own password and click "confirm password".
9. Set your own PIN and click "Confirm PIN". Then go to Big Card homepage to start using Big Card.
10. You can go to Big Wallet Menu and apply for Big Wallet account.
Application procedures for Big Wallet account
1. Click "Big Wallet" at bottom tab.
2. Click "Apply for Big Wallet"
3. Enter mobile phone number, then click "Get OTP to verify your identity".
4. You will receive OTP on your mobile phone. Check your mobile phone number, then click "confirm".
5. Enter OTP (6 digits) that you received via SMS. Then click "Confirm OTP".
6. Enter your ID Card number, then click "Next"
7. Fill up your personal information and contact address and click "Next".
8. Take a picture of your ID card and yourself with ID card, with signature. Click to accept the terms of use and service conditions of Big Wallet, and click 'Confirm my application".
9. Enter PIN to log in to system and use your Big Wallet immediately.
You can transfer your remaining balance in Big Wallet to your bank account. Please contact Big C Call Center 1756 to cancel your previous Big Wallet. Then you can apply for new Big Wallet account with the new mobile phone number immediately.
How to request for a new PIN.
1. Click "Forgot PIN"
2. Enter your ID Card number, then click "Confirm"
3. You will receive OTP on your mobile phone. Check your mobile phone number, then click "confirm".
4. Enter OTP (6 digits) that you received via SMS. Then click "Confirm OTP".
5. Reset new PIN code and click "Confirm PIN".
6. The PIN has been successfully changed.
You can top up money to Big Wallet account via many channels as follows:
1. Top up at big C Payment Points at Big C all branches nation wide.
2. Top up via banks as follows:
• Internet banking
• Mobile banking
• ATM
No fee! When top up at Big C Payment point (for sales promotion within specified time). When top up via other channels of the bank, the fee is subject to the rate of each bank. Please read the fee rates for big Wallet.
The balance in Big Wallet can be used for cash when making payment at Big C all branches nationwide. The Big Wallet to facilitate users with convenience of payment and the offers of various privileges from sales promotions when making payment via Big Wallet. The payment system is secured under internationally recognized standard.
You can make payment with Big Wallet at Big C Supercenter, Big C Extra, Big C Market, Mini Big C and Pure Pharmacy all branches nation wide. Simply, inform cashier that "I would like to pay with Big Wallet". Then click "Pay at Big C" and let the cashier scan your QR Code to proceed payment.You can check your transaction history in "Transaction history".
You can contact Big C Call Center 1756 daily, 8.00 hrs. - – 22.00 hrs. Service rates based on package of your mobile phone network.
Security when using Big Wallet.
You can be assured with our security system. When logging in or proceed any transactions via Big Wallet,
PIN is required always.
This is safe and worry-free. Once you left the application, you will have to enter the PIN to log in again.
You can transfer your remaining balance in Big Wallet to your bank account. Please contact Big C Call Center 1756
to cancel your previous Big Wallet. Then you can apply for new Big Wallet account with the new mobile phone number immediately.
You can contact Big C Center 1756 to temporary suspend your Big Wallet account.
Maximum balance allowed in Big Wallet account is 30,000 baht.
In case of problem rising after proceeding transaction, please check your transaction history in "Transaction history" or for more information, please contact Big C Call Center 1756.
To cancel Big Wallet account, please contact Big C Call Center 1756.