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Terms & conditions

  1. Big C PLUS App
  2. Terms & conditions
Terms & conditions Privacy Policy

Terms & conditions

Terms & conditions

Terms and Conditions of Service for Big C PLUS application

Terms and conditions of service for Big C PLUS application, is now referred to as “Terms of Service” , including Personal Data Protection Policy, which is the agreement between Big C Supercenter Public Company Limited, herein referred to as the “Company” , a party, and a client who uses Big C PLUS application, which is referred to as “User”. Please read these Terms and Conditions for your own understanding. By using our service, Big C will consider that the user has read, understood, and agreed to comply with this Terms and Conditions in all respects.

  1. 1.1 Big C PLUS Application is a software application that users can access through smart phones, which serves as a channel for users to use the services offered including the membership services of the Big card, Big wallet, and Big C online shopping. The Company offers software applications for members to download on many electronic devices. However, Big C PLUS application cannot be used on multiple devices at the same time.
  2. 1.2 User is a person registering on Big C PLUS application and is also a member of the big card and/or links the account to Big Wallet and Big C online shopping account.
  3. 1.3 Smart phones refer to mobile phones or other electronic devices that User uses to gain access to Big C PLUS application. The device may use the operating system such as Android, IOS, or any other operating system that supports Big C PLUS application.
  4. 1.4 Big C PLUS application provides the following services to users:
    1. 1.4.1. Big Card member service including:
      1. - Big card membership application
      2. - Checking Big Card points
      3. - Collecting and redeeming Big Card points to receive benefits
    2. 1.4.2. Big wallet service
    3. 1.4.3. Purchasing products via Big C online shopping service
  1. 2.1 User agrees to abide by and comply with service terms and conditions. By using our Services, you agree to these terms. The User acknowledges that the Company may amend or add the terms of service without prior notice. Continued usage after the amendment or additions of the terms is considered as an acceptance of the amendment of additional terms of service.
  2. 2.2 Unless notified or otherwise specified, services, new features that have been added, improved or modified, are considered under the terms and conditions of this service.
  3. 2.3 User agrees that the company has the right to update or cancel the service or any part of the service, whether temporarily or permanently, at any time without prior notice.
  4. 2.4 User agrees that by using the Big C PLUS application, it is deemed that the user agrees to use the service of the Big Card members within the Big C PLUS application.
  1. 3.1 Those who wish to apply for the Big C PLUS application account must be a Big Card member first.
  2. 3.2 Before using the service for the first time, User will need to login to Big C PLUS application by entering either national ID card number and/or Big Card number, or telephone number. User will also need to enter a password. If User is not a Big Card member, he/she will need to apply for the Big Card membership first.
  3. 3.3 In case of a non-membership of Big Card, User must sign up and register by filling in national ID card information, name-surname, address, email address, and other information as specified by the Company or to be determined in the future. The information must be accurate and current. If there are any changes to the information provided to the Company, User must update the information and notify the Company of such changes. User agrees to provide evidence to confirm the accuracy of the information to the Company upon request. User must set a password, hereinafter referred to as “password” and the PIN, hereinafter referred to as “PIN” to login to Big C PLUS application and perform transactions within the application. User can change the password and PIN by themselves according to the terms and conditions of the Company.
     If User does not complete the registration or provide requested evidence to the Company, User permits the Company to suspend the service temporarily. The Company is permitted to take any necessary actions until the User completes the registration and/or provides the requested evidence as specified by the Company.
     The Company reserves the right to cancel the use of the service. This includes the service of any transactions with the user who conceals the real name, or use an alias, or users that the Company discovers that the service is registered incorrectly, to suspend transactions under the law.
  4. 3.4 User must keep password and PIN confidential. User agrees that if there is a transaction requiring password and/or PIN, it will be considered as the action performed by the User in all respects. The Company is not responsible for any damages that occur from the use of Big C PLUS application under the subscriber account by using User’s password.
  5. 3.5 In the event that the User uses the password and/or PIN and the transaction is completed, User agrees that it is not possible to cancel, withdraw, change or amend the completed transaction. User must be bound by the completed transaction in all respects.
  6. 3.6 In the event that User forgets the password and/or PIN or wishes to change the password, User must proceed with the change password option in the application. However, the above operations will not affect the transaction or redemption of any benefits that has already been completed before notifying the Company.
  7. 3.7 The Company will provide the best service in order to provide User with satisfactory services. In case of interruption or delay of service caused by computer system, Internet system, electronic devices, or any other system related to this service including mobile phone network systems, and by any causes, User cannot take such a situation as a ground to claim for any indemnification or any expenses from the Company.
  8. 3.8 The Company is not responsible for any loss and/or any damages, whether direct or indirectly arising with data on mobile phones or any other device resulting from the use of this service.
  1. 4.1 Those who wish to apply for the Big C PLUS application account must be a Big Card member first. The terms and conditions of membership, the point collection, the redemption, and cancellation of Big Card membership can be reviewed at https://bigcard.bigc.co.th/terms-and-conditions
  2. 4.2 Redeemed points on Big Card for products or services cannot be refunded under any circumstances.
  3. 4.3 The Company reserves the right to change the conditions for exchanging products or services and/or items of goods or services and/or reward points used to exchange each product or service. As well as cancel the free exchange for goods or services as appropriate without prior notice.
  4. 4.4 In the event that the user requests to return the product with the receipt which the points were redeemed, the user will only receive the actual payment by cash/credit/debit card.
  1. 5.1 To cancel the use of the Big C PLUS application, User must contact Big C Call center Tel. 1756 or any other method specified by the Company. User must follow the procedures set by the Company.
  2. 5.2 The Company reserves the right to terminate the service temporarily or permanently or suspend service without prior notice under following circumstances.
    1. 5.2.1. User using forged documents or show false statements when registering for a Big Wallet account, including reporting inaccurate information or showing false evidence or showing incomplete documents as requested by the Company, until the Company will receive complete and accurate information.
    2. 5.2.2. Death of User
    3. 5.2.3. The official or an agency issues an order to seize, garnish assets of User or being accused or suspected of illegal offender.
    4. 5.2.4. The Company has a reasonable ground to suspect that User attempts to commit an offense or act against the law or undertake any action that may cause damage to the Company or any other persons.
  1. 6.1 The User certifies to be is at least 15 years of age or older, or User is legally permitted to be bound by these terms and conditions. User understands that he/she will be responsible for financial results or other results that occur or may occur as a result of using the service. This includes any results that may occur from the User authorizing third parties to use the registration information, password or other information of the User.
  2. 6.2 User must not to use this service to conduct illegal financial transactions, i.e., gambling, sexuality, money laundering, terrorism, distribution of mass destructive weapons or exploit from Big Wallet by acting as payment agent or conducting business including acts which are in violation of public good or against good morals of the people or violating the intellectual property rights of others or any illegal actions. Therefore, if any damage occurs to the Company or there are claims made to the Company for any responsibility whatsoever from the User’s transaction through Big Wallet, the Company has the right to suspend or cancel the transaction immediately. User is responsible for compensating the Company for all damages. User agrees that the Company has the right to suspend and/or cancel the service. The Company has no involvement or responsibility for all damages that will occur.
  3. 6.3 User guarantees that the information provided to the Company is correct in all respects. If The Company discovers that the User has falsified the information, documents and/or impersonated any person, regardless with or without that person’s consent, the company reserves the right to suspend or cancel the service immediately. User is responsible for compensation to the Company in all respects (if any) regardless of the User’s intention.

User can contact Big C Call Center Tel. 1756 for further information or to report the errors, comments or any other issues.

The Company reserves the right to change or amend the conditions without prior notice. Except for changes that may cause Users to lose benefits, the Company will notify User in writing on website at least 30 days before the change.