FAQs
This will be an application that get you closer to Big C. You can log in using information in Big Card. If you are not a Big Card member, apply and use immediately. Your accumulated points can be checked and redeemed plus discount coupons for use at Big C and internal stores. Now we have Big Wallet, the app that will open wide your experience of carrying no cash. Each shopping is proceeded, paid or ordered at Big C Online Shopping at ease.
After applying for Big Card via online channel, you will be able to use the Big C App. One Big Card / membership number is available for one identification card number only.
How to apply for Big Card
1. On menu bar, click 'Big Card' at bottom tab.
2. Click "Apply for Big Card Online"
3. Enter identification card number, then click "confirm".
4. Enter mobile phone number, then click "confirm".
5. You will receive OTP on your mobile phone. Check your mobile phone number, then click "confirm".
6. Enter OTP (6 digits) that you received via SMS. Then click "Confirm OTP".
7. Enter your personal information and click Accept the term us use and service condition for Big Card. Then click "confirm the application".
8. Set your own password and click "confirm password".
9. Set your own PIN and click "Confirm PIN". Then go to Big Card homepage to start using Big Card.
You can click "Resend OTP" to receive new OTP. In case use enters wrong OTP for 5 times, the system will suspend service for security reason. User can request new OTP again 30 minutes after the suspension.
How to request for a new PIN.
1. Click "Forgot PIN"
2. Enter your mobile phone number and identification card number. Then click "Confirm".
3. You will receive OTP on your mobile phone. Check your mobile phone number, then click "confirm".
4. Enter OTP (6 digits) that you received via SMS. Then click "Confirm OTP".
5. Reset new PIN code and click "Confirm PIN code".
6. The PIN has been successfully changed.
Big Card members collect points by giving mobile phone number/ID card number/Big Card membership number to a cashier when making payment, topping up to mobile phone or for games, payment for parcel shipping, Pure Pharmacy and payment for food and drink at Big C Food Center using e-card. Every 25 baht is 1 point.
Except the purchase of cigarettes. alcoholic drink, energy drinks in pack, canned coffee in packs, formula milks, flow-on formula, product sold in box, gift vouchers, top-up to E-Wallet, bill payment, new year gift arranged in a basket, products in drugs and pharmaceutical groups, vitamins and supplements, products listed in drug register, glasses purchased from optical shops, purchasing in bulk amount, product purchase from the plaza. Point accumulation is based on net purchase value after discount.
Coupons and a fraction of satang is not included. Regular points expired 30 June every year. The points are not available for transfer to another member and not subject to exchange/change into cash.
Big Card members can redeem their points at Big C, Mini Big C, Pure Pharmacy and Big C Food Center.
1. Cash discount for payment of products, bill payment, mobile top up, game top up, parcel delivery,
2. Food card at Big C Food Center.
3. Coupons for redemption of free items as specified by the Company from time to time.
The coupons are also available for redemption of coupon/discount code on Big C mobile application and in USSD system.
'Big Card member who has applied for Big Card online can redeem collect points for coupons/discount code in stores as shown in mobile application, i.e., food and drink, hotels and tourism, health and beauty, entertainment and education, lifestyle. Just select the category you want, enter PIN to verify your identity. Then the coupons redeemed is stored in "My coupons".
Every 25 regular point is accumulated as 1 point. The point is expired every 30 June of each year. Special points earned from sales promotion is valid for 45-60 days from the last date of each sales promotion.
Entering PIN when redeeming points is to verify identity of the point owners, preventing the other from redeeming.
BigCard membership is terminated when:
• The point accumulation activity has been inactive for 365 days or more.
• The customer request for cancellation of membership.
• It has been found that the member is committed to fraud, swindling, counterfeit or corrupt the point accumulation and/or redemption, including those who are accused under the law.
BigCard members can check their points at the followings:
1) Big Card Mobile application
2) Big C Line Connect
3) In the receipt when a member purchase products
4) USSD Press *481*45*13 digits ID card number#dial with the mobile number registered with BigCard membership (3 baht/time)
5) Automated answering system (IVR) call 1756 press 2 press 1
6) Log in via: www.bigc.co.th/bigcard
You can apply for BigCard membership at the following channels:
1) Big C Mobile application
2) Big C Line Connect
3) www.bigc.co.th/bigcard
4) All branches of Big C and Mini Big C
The application is free.
The required documents are ID card, Thai number of mobile phone. Fill up your personal information and accept terms and conditions of BigCard membership, and you will become BigCard member.
Only 1 ID card number is available for 1 membership.
For foreign applicant, please prepare your passport, mobile phone number. You can apply at any branches of Big C.
1) Big Card Mobile application / Website (except ID card and mobile phone number)
2) All branches of Big C customer service counter
3) Call center 1756
The mobile phone number is the important verification of use identity in our online system. online
Please contact our customer service Call 1756.